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Only Perspectives#Product updates
Nov 12Thu
  1. Hacker News AI22

    Smarter AI Product Design Centers the User's Real Needs

    In an IEEE Spectrum interview, IDEO industrial design lead Savannah Kunovsky explains how companies pressured to add AI often replace interfaces that already work, citing Humane's AI Pin and knobless cooktops as failures, and argues designers should start from user needs rather than technical feasibility. She describes how generative AI's nondeterminism shifts product definition toward evaluations and constitutions, and why fast, obvious human override is essential to consumer trust.

Oct 27Tue
  1. ElevenLabs Blog38

    When AI comes knocking, how governments can prepare

    ElevenLabs describes "agentic flooding"—an AI-driven rise in the volume or complexity of requests to public services—citing researchers who tracked 84 cases across 11 countries, and says it released synthetic voice detection in ElevenAgents to tell whether a caller is human or AI and set handling rules. It argues governments should add capacity rather than friction, citing Midland, Texas's AI civic concierge Jacky and Czech benefits and employment hotlines where agents handle roughly 5,000 calls per day and resolve about 85% independently.